The Homelessness (Suitability of Accommodation) (Wales) Order 2015

Management Standards(1)

8.—(1) Each household must be issued with written ‘house rules’ which include details as to how sanctions for breach of the rules will be applied. The house rules must be approved by the authority placing homeless households in the premises.

(2) Each household must be issued with written information relating to the premises including how to operate all installations, for example heating and hot water appliances and fire fighting equipment.

(3) Written information must be made available to residents relating to the local area including the location or contact details of local facilities, laundrettes, doctors’ surgeries and schools.

(4) Residents must have access to their rooms at all times except when rooms are being cleaned or otherwise maintained. Provision must be made to accommodate residents at these times.

(5) Access must be allowed for the appropriate officers of the local housing authority in whose area the premises are situated, and officers of any authority placing homeless households in the premises, to inspect the premises as and when they consider necessary, to ensure that the relevant standards are being complied with; and that the manager will allow such inspections to take place, if necessary without notice.

(6) Access must be allowed for the officers of the local authority and authorised health and community workers for the area in which the accommodation is situated, to visit the homeless households occupying the accommodation and interview them in private in the room(s) they occupy.

(7) A manager with adequate day to day responsibility to ensure the good management of the property who can be contacted at all times. A notice giving the name, address and telephone number of the manager must be displayed in a readily visible position in the property.

(8) A clear emergency evacuation plan must be in place setting out action required upon hearing the fire alarm, escape routes and safe assembly points. A manager must ensure that each person newly arriving at the premises is told what to do in the event of a fire and about fire precautions provided.

(9) Each household must be issued with a complaints procedure which specifies how a complaint can be made. This information must also include where the complainant can obtain further advice and assistance.

(1)

The management standards are in addition to the standards contained in the Housing (Management of Houses in Multiple Occupation) Regulations 1990.