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Rheoliadau Asiantaethau Gofal Cartref (Cymru) 2004

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21.—(1) Rhaid i'r person cofrestredig sefydlu gweithdrefn (“y weithdrefn gwyno”) ar gyfer ystyried cwynion a wneir i'r person cofrestredig gan ddefnyddiwr gwasanaeth neu ar ei ran.

(2) Rhaid i'r person cofrestredig ddarparu copi ysgrifenedig o'r weithdrefn gwyno i bob defnyddiwr gwasanaeth ac, os bydd yn gofyn amdano, i unrhyw gynrychiolydd y defnyddiwr gwasanaeth.

(3) Rhaid i'r copi o'r weithdrefn gwyno gynnwys —

(a)enw a chyfeiriad swyddfa briodol y Cynulliad Cenedlaethol; a

(b)y weithdrefn (os oes un) y mae'r Cynulliad Cenedlaethol wedi'i hysbysu i'r person cofrestredig ar gyfer gwneud cwynion i'r Cynulliad Cenedlaethol ynghylch yr asiantaeth.

(4) Rhaid i'r person cofrestredig sicrhau y bydd ymchwiliad llawn i bob cwyn a wneir o dan y weithdrefn gwyno.

(5) Rhaid i'r person cofrestredig roi gwybod i'r person a wnaeth y gŵ yn am y camau sydd i'w cymryd (os oes rhai), a hynny o fewn 28 diwrnod ar ôl dyddiad gwneud y gŵ yn, neu unrhyw gyfnod byrrach a fydd yn rhesymol o dan yr amgylchiadau.

(6) Rhaid i'r person cofrestredig gadw cofnod o bob cwyn, gan gynnwys manylion yr ymchwiliadau a wnaed, y canlyniad ac unrhyw gamau a gymerwyd o ganlyniad i hynny a bydd gofynion rheoliad 20(1) yn gymwys i'r cofnod hwnnw.

(7) Rhaid i'r person cofrestredig roi i'r Cynulliad Cenedlaethol pan fydd yn gofyn amdano, ddatganiad sy'n cynnwys crynodeb o'r cwynion a wnaed yn ystod y deuddeg mis a ddaeth i ben ar ddyddiad y cais a'r camau a gymerwyd mewn ymateb i bob cwyn.

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