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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

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  1. Introductory Text

  2. PART 1

    1. 1.Citation and commencement

    2. 2.Regulations superseded

    3. 3.Review

    4. 4.“Consumer” and “trader”

    5. 5.Other definitions

    6. 6.Limits of application: general

  3. PART 2

    1. CHAPTER 1

      1. 7.Application of Part 2

      2. 8.Making information etc available to a consumer

      3. 9.Information to be provided before making an on-premises contract

      4. 10.Information to be provided before making an off-premises contract

      5. 11.Provision of information in connection with repair or maintenance contracts

      6. 12.Provision of copy or confirmation of off-premises contracts

      7. 13.Information to be provided before making a distance contract

      8. 14.Requirements for distance contracts concluded by electronic means

      9. 15.Telephone calls to conclude a distance contract

      10. 16.Confirmation of distance contracts

      11. 17.Burden of proof in relation to off-premises and distance contracts

      12. 18.Effect on contract of failure to provide information

    2. CHAPTER 2

      1. 19.Offence relating to the failure to give notice of the right to cancel

      2. 20.Defence of due diligence

      3. 21.Liability of persons other than the principal offender

      4. 22.Offences committed by bodies of persons

      5. 23.Duty to enforce

      6. 24.Powers of investigation

      7. 25.Obstruction of authorised officers

      8. 26.Freedom from self-incrimination

  4. PART 3

    1. 27.Application of Part 3

    2. 28.Limits of application: circumstances excluding cancellation

    3. 29.Right to cancel

    4. 30.Normal cancellation period

    5. 31.Cancellation period extended for breach of information requirement

    6. 32.Exercise of the right to withdraw or cancel

    7. 33.Effect of withdrawal or cancellation

    8. 34.Reimbursement by trader in the event of withdrawal or cancellation

    9. 35.Return of goods in the event of cancellation

    10. 36.Supply of service in cancellation period

    11. 37.Supply of digital content in cancellation period

    12. 38.Effects of withdrawal or cancellation on ancillary contracts

  5. PART 4

    1. 39.Inertia selling

    2. 40.Additional payments under a contract

    3. 41.Help-line charges over basic rate

  6. PART 5

    1. 42.Time for delivery of goods

    2. 43.Passing of risk

  7. PART 6

    1. 44.Complaints

    2. 45.Orders to secure compliance

    3. 46.Notification of undertakings and orders to the CMA

  8. PART 7

    1. 47.Consequential amendments

  9. Signature

    1. SCHEDULE 1

      Information relating to on-premises contracts

    2. SCHEDULE 2

      Information relating to distance and off-premises contracts

    3. SCHEDULE 3

      Information about the exercise of the right to cancel

    4. SCHEDULE 4

      Consequential amendments

      1. 1.Unsolicited Goods and Services Act 1971

      2. 2.Consumer Credit Act 1974

      3. 3.Companies Act 1985

      4. 4.Financial Services (Distance Marketing) Regulations 2004

      5. 5.Supply of Extended Warranties on Domestic Electrical Goods Order 2005

      6. 6.Companies Act 2006

      7. 7.Waste Electrical & Electrical Equipment Regulations 2006

      8. 8.Legislative and Regulatory Reform (Regulatory Functions) Order 2007

      9. 9.Consumer Protection from Unfair Trading Regulations 2008

      10. 10.Payment Services Regulations 2009

      11. 11.Co-ordination of Regulatory Enforcement (Regulatory Functions in Scotland and Northern Ireland) Order 2009

      12. 12.Waste Batteries and Accumulators Regulations 2009

      13. 13.Unsolicited Services (Trade and Business Directories) Act (Northern Ireland) 2010

      14. 14.Postal Services Act 2011 (Disclosure of Information) Order 2012

      15. 15.Consumer Rights (Payment Surcharges) Regulations 2012

      16. 16.Enterprise Act (Part 8 Domestic Infringements) Order 2013

  10. Explanatory Note

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