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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

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Provision of information in connection with repair or maintenance contracts

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11.—(1) If the conditions in paragraphs (2), (3) and (4) are met, regulation 10(1) does not apply to an off-premises contract where—

(a)the contract is a service contract,

(b)the consumer has explicitly requested the trader to supply the service for the purpose of carrying out repairs or maintenance,

(c)the obligations of the trader and the consumer under the contract are to be performed immediately, and

(d)the payment to be made by the consumer is not more than £170.

(2) The first condition is that, before the consumer is bound by the contract, the trader gives or makes available to the consumer on paper or, if the consumer expressly agrees, on another durable medium—

(a)the information referred to in paragraphs (b) to (d), (f) and (g) of Schedule 2,

(b)an estimate of the total price, where it cannot reasonably be calculated in advance, and

(c)where a right to cancel exists, a cancellation form as set out in part B of Schedule 3.

(3) The second condition is that, before the consumer is bound by the contract, the trader gives or makes available to the consumer the information referred to in paragraphs (a), (l) and (o) of Schedule 2, either on paper or another durable medium or otherwise if the consumer expressly agrees.

(4) The third condition is that the confirmation of the contract provided in accordance with regulation 12 contains the information required by regulation 10(1).

(5) For the right to cancel where this regulation applies, see in particular—

(a)regulation 28(1)(e) and (2) (cases where cancellation excluded: visit requested for urgent work);

(b)regulation 36 (form of consumer’s request, and consequences).

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