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The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008

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  1. Introductory Text

  2. PART 1 Introduction

    1. 1.Citation

    2. 2.Commencement

    3. 3.Extent

    4. 4.Interpretation

  3. PART 2 Customer service standards for Welsh undertakers

    1. 4A.Interpretation of Part 2

    2. 5.Exclusions

    3. 6.Keeping of appointments

    4. 7.Complaints, account queries and requests about payment arrangements

    5. 8.Notice of interruption of supply

    6. 9.Entitlement to payment or credit where supply not restored as promised

    7. 10.Pressure standard

    8. 11.Flooding from sewers—internal flooding of buildings

    9. 12.Flooding from sewers—external flooding

    10. 13.Timing of payments

    11. 14.Means of payment, including where customer is in arrears

    12. 15.Payments not to affect other legal liabilities

    13. 16.Notice of rights to be given to customers

    14. 17.Reference of disputes to the Authority

  4. PART 3 Customer service standards for English service providers and English wholesalers

    1. 17A.Interpretation of Part 3

    2. 17B.Exclusions

    3. 17C.Keeping of appointments

    4. 17D.Complaints, account queries and requests about payment arrangements

    5. 17E.Notice of interruption of supply

    6. 17F.Entitlement to payment or credit where supply not restored as promised or as required

    7. 17G.Pressure standard

    8. 17H.Flooding from sewers – internal flooding of buildings

    9. 17I.Flooding from sewers – external flooding and flooding of non-domestic outbuildings

    10. 17IA.Domestic customers in arrears

    11. 17IB.Moving to measured charging for supply of water

    12. 17IC.Reading of meters

    13. 17ID.Core priority services

    14. 17IE.Water quality notices: restrictions on consumption etc. of water

    15. 17IF.Indexation

    16. 17J.Timing etc. of payments under regulations 17C to 17H and 17IA to 17IE

    17. 17JA.Timing of payments under regulation 17I

    18. 17K.Payments by English wholesalers to English service providers

    19. 17L.Means of payment, including where customer is in arrears

    20. 17M.Payments not to affect other legal liabilities

    21. 17N.Notice of rights to be given to customers

    22. 17O.Reference of disputes to the Authority

    23. 17P.Review

  5. PART 4 Revocation

    1. 18.Revocation

  6. Signature

    1. THE SCHEDULE

      Regulations revoked

  8. Explanatory Note

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