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Public Services Ombudsman (Wales) Act 2019

  • Explanatory Notes Table of contents

Please note:

All reference to 'Parts' and 'sections' are from the Public Services Ombudsman (Wales) Act 2019. For other versions of these Explanatory Notes, see More Resources.

  1. Introduction

    1. Part 1

      1. Section 1 - Overview

    2. Part 2

      1. Section 2 - The Public Services Ombudsman for Wales

      2. Schedule 1

    3. Part 3

      1. Section 3 - Power to investigate complaints

      2. Section 4 - Power to investigate on own initiative

      3. Section 5 - Criteria for own initiative investigations

      4. Section 6 - Alternative resolution of matters

      5. Section 7 - Who can complain

      6. Section 8 - Requirements: complaints made to the Ombudsman

      7. Section 9 - Requirements: complaints referred to the Ombudsman

      8. Section 10 - Records of complaints

      9. Section 11 - Matters which may be investigated

      10. Section 12 - Exclusion: matters not relating to Wales

      11. Section 13 - Exclusion: other remedies

      12. Section 14 - Other excluded matters

      13. Schedule 2

      14. Section 15: Decisions taken without maladministration

      15. Section 16 - Power to investigate other health-related services

      16. Section 17 - Power to investigate other health-related services

      17. Section 18 - Investigation procedure

      18. Section 19 - Information, documents, evidence and facilities

      19. Section 20 - Obstruction and contempt

      20. Section 21 - Obstruction and contempt: costs recovery

      21. Section 22 - Serving a costs recovery notice

      22. Section 23 - Reports of investigations

      23. Section 24 - Publicising reports

      24. Section 25 - Publicising reports: health care providers

      25. Section 26 - Action following receipt of a report

      26. Section 27 - Reports: alternative procedure

      27. Section 28 - Special reports

      28. Section 29 - Special reports: supplementary

      29. Section 30 - Special reports relating to the Welsh Government and the National Assembly for Wales Commission

      30. Section 31 - Listed authorities

      31. Schedule 3

      32. Section 32 - Restrictions on power to amend Schedule 3

      33. Section 33: Provisions in regulations adding persons to Schedule 3

      34. Section 34 - Power to issue guidance

      35. Section 35 - Compensation for the person aggrieved

    4. Part 4

      1. Section 36 - Complaints-handling: statement of principles

      2. Section 37 - Model complaints-handling procedures

      3. Section 38 - Model complaints-handling procedures: specification of listed authorities

      4. Section 39 - Declarations of non-compliance

      5. Section 40 - Submission of complaints-handling procedures: general

      6. Section 41 - Complaints-handling procedures: promotion of best practice etc.

    5. Part 5

      1. Section 42 - Matters to which this Part applies

      2. Schedule 4

      3. Section 43 - Power to investigate complaints

      4. Section 44 - Power to investigate on own initiative

      5. Section 45 - Criteria for own initiative investigations

      6. Section 46 - Alternative resolution of matters

      7. Section 47 - Who can complain

      8. Section 48 - Requirements: complaints made to the Ombudsman

      9. Section 49 - Requirements: complaints referred to the Ombudsman

      10. Section 50 - Records of complaints

      11. Section 51 - Decisions not to investigate complaints or to discontinue investigations

      12. Section 52 - Investigation procedure

      13. Section 53 - Information, documents, evidence and facilities

      14. Section 54 - Obstruction and contempt

      15. Section 55 - Investigation reports

      16. Section 56 - Further publicity for investigation reports

      17. Section 57 - Action following receipt of investigation reports

      18. Section 58 - Reports: alternative procedure

      19. Section 59 - Circumstances in which special reports may be prepared

      20. Section 60 - Special reports

      21. Section 61 - Further publicity for special reports

      22. Section 62 - Meaning of “care home” and “care home provider”

      23. Section 63 - Meaning of “domiciliary care” and “domiciliary care provider”

      24. Section 64 - Meaning of “palliative care service” and “independent palliative care provider

    6. Part 6

      1. Section 65 - Consultation and co-operation with other ombudsmen

      2. Section 66 - Working jointly with specified persons

      3. Section 67 - Working collaboratively with Commissioners

      4. Section 68 - Working with the Auditor General for Wales

      5. Section 69 - Disclosure of information

      6. Section 70 - Disclosure prejudicial to safety of State or contrary to public interest

      7. Section 71 - Protection from defamation claims

    7. Part 7

      1. Section 72 - Welsh language standards

      2. Section 73 - Review of Act

      3. Section 74 - Investigations commenced before section 3, 4, 43 and 44 come into force

      4. Section 75 - Repeals, savings and consequential amendments

      5. Section 76 - Functions of the Assembly

      6. Section 77 - Commencement

      7. Section 78 - Interpretation

      8. Section 79 - Former health care providers, social landlords, social care providers and palliative care providers: modifications

      9. Section 80 - Consequential, transitional provisions etc.

      10. Section 81 - Regulations and directions

      11. Section 82 - Short title

  2. Record of Proceedings in National Assembly for Wales

  • Explanatory Notes Table of contents

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Explanatory Notes

Text created by the Welsh Government department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes accompany all Acts of the Welsh Parliament.

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