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Public Services Ombudsman (Wales) Act 2019

Section 41 - Complaints-handling procedures: promotion of best practice etc.

158.This section imposes duties on the Ombudsman to: (1) monitor listed authorities’ practice in handling complaints, (2) promote best practice in relation to the handling of such complaints and (3) encourage cooperation and the sharing of best practice about these matters. This section applies to all complaints, not just complaints the Ombudsman can investigate under Part 3.

159.Listed authorities must co-operate with the Ombudsman in the exercise of these duties unless they lack the necessary powers (other than by virtue of the Act) or where co-operating is inconsistent with any other enactment that applies to the listed authority.

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