Public Services Ombudsman (Wales) Act 2019

1. Introduction

   1. Part 1

      1. Section 1 - Overview

   2. Part 2

      1. Section 2 - The Public Services Ombudsman for Wales

      2. Schedule 1

   3. Part 3

      1. Section 3 - Power to investigate complaints

      2. Section 4 - Power to investigate on own initiative

      3. Section 5 - Criteria for own initiative investigations

      4. Section 6 - Alternative resolution of matters

      5. Section 7 - Who can complain

      6. Section 8 - Requirements: complaints made to the Ombudsman

      7. Section 9 - Requirements: complaints referred to the Ombudsman

      8. Section 10 - Records of complaints

      9. Section 11 - Matters which may be investigated

      10. Section 12 - Exclusion: matters not relating to Wales

      11. Section 13 - Exclusion: other remedies

      12. Section 14 - Other excluded matters

      13. Schedule 2

      14. Section 15: Decisions taken without maladministration

      15. Section 16 - Power to investigate other health-related services

      16. Section 17 - Power to investigate other health-related services

      17. Section 18 - Investigation procedure

      18. Section 19 - Information, documents, evidence and facilities

      19. Section 20 - Obstruction and contempt

      20. Section 21 - Obstruction and contempt: costs recovery

      21. Section 22 - Serving a costs recovery notice

      22. Section 23 - Reports of investigations

      23. Section 24 - Publicising reports

      24. Section 25 - Publicising reports: health care providers

      25. Section 26 - Action following receipt of a report

      26. Section 27 - Reports: alternative procedure

      27. Section 28 - Special reports

      28. Section 29 - Special reports: supplementary

      29. Section 30 - Special reports relating to the Welsh Government and the National Assembly for Wales Commission

      30. Section 31 - Listed authorities

      31. Schedule 3

      32. Section 32 - Restrictions on power to amend Schedule 3

      33. Section 33: Provisions in regulations adding persons to Schedule 3

      34. Section 34 - Power to issue guidance

      35. Section 35 - Compensation for the person aggrieved

   4. Part 4

      1. Section 36 - Complaints-handling: statement of principles

      2. Section 37 - Model complaints-handling procedures

      3. Section 38 - Model complaints-handling procedures: specification of listed authorities

      4. Section 39 - Declarations of non-compliance

      5. Section 40 - Submission of complaints-handling procedures: general

      6. Section 41 - Complaints-handling procedures: promotion of best practice etc.

   5. Part 5

      1. Section 42 - Matters to which this Part applies

      2. Schedule 4

      3. Section 43 - Power to investigate complaints

      4. Section 44 - Power to investigate on own initiative

      5. Section 45 - Criteria for own initiative investigations

      6. Section 46 - Alternative resolution of matters

      7. Section 47 - Who can complain

      8. Section 48 - Requirements: complaints made to the Ombudsman

      9. Section 49 - Requirements: complaints referred to the Ombudsman

      10. Section 50 - Records of complaints

      11. Section 51 - Decisions not to investigate complaints or to discontinue investigations

      12. Section 52 - Investigation procedure

      13. Section 53 - Information, documents, evidence and facilities

      14. Section 54 - Obstruction and contempt

      15. Section 55 - Investigation reports

      16. Section 56 - Further publicity for investigation reports

      17. Section 57 - Action following receipt of investigation reports

      18. Section 58 - Reports: alternative procedure

      19. Section 59 - Circumstances in which special reports may be prepared

      20. Section 60 - Special reports

      21. Section 61 - Further publicity for special reports

      22. Section 62 - Meaning of “care home” and “care home provider”

      23. Section 63 - Meaning of “domiciliary care” and “domiciliary care provider”

      24. Section 64 - Meaning of “palliative care service” and “independent palliative care provider

   6. Part 6

      1. Section 65 - Consultation and co-operation with other ombudsmen

      2. Section 66 - Working jointly with specified persons

      3. Section 67 - Working collaboratively with Commissioners

      4. Section 68 - Working with the Auditor General for Wales

      5. Section 69 - Disclosure of information

      6. Section 70 - Disclosure prejudicial to safety of State or contrary to public interest

      7. Section 71 - Protection from defamation claims

   7. Part 7

      1. Section 72 - Welsh language standards

      2. Section 73 - Review of Act

      3. Section 74 - Investigations commenced before section 3, 4, 43 and 44 come into force

      4. Section 75 - Repeals, savings and consequential amendments

      5. Section 76 - Functions of the Assembly

      6. Section 77 - Commencement

      7. Section 78 - Interpretation

      8. Section 79 - Former health care providers, social landlords, social care providers and palliative care providers: modifications

      9. Section 80 - Consequential, transitional provisions etc.

      10. Section 81 - Regulations and directions

      11. Section 82 - Short title

2. Record of Proceedings in National Assembly for Wales