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Public Services Ombudsman (Wales) Act 2019

Section 40 - Submission of complaints-handling procedures: general

156.This section gives the Ombudsman a power to require a listed authority to submit its complaints-handling procedure within 3 months or such other period as the Ombudsman thinks fit. The listed authority must submit its procedure within that period even if the period allowed for the submission of the procedure under section 387(3) or 398(5) has not yet expired.

157.A listed authority is also required to provide additional information on request. This enables the Ombudsman to get a full picture of a listed authority’s complaints-handling procedure.

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