Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011

Diwygio Rheoliadau'r Gwasanaeth Iechyd Gwladol (Cytundebau Gwasanaethau Deintyddol Personol) (Cymru) 2006

5.—( 1) Diwygir Rheoliadau'r Gwasanaeth Iechyd Gwladol (Cytundebau Gwasanaethau Deintyddol Personol) (Cymru) 2006(1) fel a ganlyn.

(2) Yn Atodlen 3 (telerau contractiol eraill)—

(a) yn Rhan 5 (Cofnodion, Gwybodaeth, Hysbysiadau a Hawliau Mynediad), yn lle paragraff 35(1)(c) (Gwybodaeth cleifion), rhodder—

“(c) information about the procedure for notifying concerns in accordance with Part 5A or, in respect of complaints made prior to 1 April 2011, the complaints procedure which it operates in accordance with Part 6 giving, in the case of a complaint under Part 6, the name and title of the person nominated in accordance with paragraph 50(2)(a) or, in the case of a notification of a concern, the name of the person designated as the senior investigations manager under regulation 8 of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.”;

(b) o flaen Rhan 6 (Cwynion) mewnosoder—

“Part 5A Concerns Notified On or After 1 April 2011

The contractor must establish and operate arrangements which meet the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 to deal with any concerns notified on or after 1 April 2011 about any matter reasonably connected with the provision of services under the contract.”;

(c) yn Rhan 6 (cwynion)—

(i) yn lle'r pennawd ar gyfer paragraff 47 (Gweithdrefn gwynion) rhodder—

• “Complaints received prior to 1 April 2011”;

(ii) ym mharagraff 47 (Gweithdrefn gwynion), yn is-baragraff (1), yn lle'r geiriau o “The contractor” hyd at “the agreement” rhodder—

• “As regards complaints relating to any matter reasonably connected with the provision of services under the agreement which are received before 1 April 2011, the contractor must operate a complaints procedure”;

(iii) ym mharagraff 51 (Cydweithredu ag ymchwiliadau)—

(aa) ar ôl “complaint” ym mhob lle y mae'n digwydd, mewnosoder “or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011”; a

(bb) yn lle is-baragraff (1)(a)(iii) rhodder—

(iv) the Welsh Ministers; and

(iv) the Public Services Ombudsman for Wales; ”; ac

(ch) yn Rhan 7 (Datrys Anghydfodau), ym mharagraff 54 (datrys anghydfodau: contractau ac eithrio contractau GIG), yn lle'r geiriau “complaints procedure pursuant to Part 6” rhodder “procedures for notifying concerns or making complaints pursuant to Parts 5A or 6”.

(3) Yn Atodlen 4 (Taflen Wybodaeth i Gleifion), yn lle paragraff 16 rhodder—

How patients may—

(1) in respect of complaints made prior to 1 April 2011 make a complaint in accordance with the provisions of Part 6 of Schedule 3;

(2) in respect of concerns notified on or after 1 April 2011 notify a concern in accordance with the provisions of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011; or

(3) comment on the provision of service.”.

(1)

O.S. 2006/489 (Cy.58).