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Rheoliadau Gweithdrefn Gwynion y Gwasanaethau Cymdeithasol (Cymru) 2005

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This is the original version (as it was originally made). Dim ond ar ei ffurf wreiddiol y mae’r eitem hon o ddeddfwriaeth ar gael ar hyn o bryd.

Penderfyniad lleol

18.—(1) Rhaid i'r awdurdod lleol gymryd pob cam rhesymol i benderfynu ar y gwyn cyn gynted ag y bo'n rhesymol ymarferol ac, yn ddarostyngedig i baragraff (2), o fewn 10 niwrnod gwaith yn cychwyn ar y dyddiad y gwnaed y gwyn.

(2) Caniateir estyn o hyd at 10 niwrnod gwaith pellach y cyfnod y cyfeirir ato ym mharagraff (1) pan fydd yr achwynydd yn gofyn am hynny neu gyda chytundeb yr achwynydd.

(3) At ddibenion paragraff (1), caiff yr awdurdod lleol, mewn unrhyw achos pan fyddai'n briodol gwneud hynny, a chyda chytundeb yr achwynydd, wneud trefniadau ar gyfer cymodi, cyfryngu neu ar gyfer cymorth arall at ddibenion penderfynu ar y gwyn.

(4) Os penderfynir ar y gwyn o dan baragraff (1), rhaid i'r awdurdod lleol roi cadarnhad ysgrifenedig i'r achwynydd o'r penderfyniad y cytunwyd arno.

(5) Os na phenderfynwyd ar y gwyn o fewn 20 o ddiwrnodau gwaith, rhaid i'r awdurdod lleol, cyn gynted ag y bo'n ymarferol, hysbysu'r achwynydd yn ysgrifenedig:

(a)o hawl yr achwynydd i ofyn am i'r gwyn gael ei hystyried yn ffurfiol;

(b)o'r weithdrefn ar gyfer gofyn am ystyriaeth bellach o'r fath; ac

(c)o'r dyddiad erbyd pryd y mae'n rhaid gwneud cais o'r fath gan roi sylw i ddarpariaethau paragraff (6).

(6) Caiff yr achwynydd ofyn ar lafar neu'n ysgrifenedig am i'r gwyn gael ei hystyried yn ffurfiol o dan reoliad 19, a hynny ar unrhyw adeg o fewn 30 o ddiwrnodau gwaith i'r dyddiad y gwnaed y gwyn gyntaf.

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