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The Domiciliary Care Agencies (Wales) Regulations 2004

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Provision of information to service users

18.—(1) The registered person shall ensure that before personal care is provided a service user is provided with —

(a)the name of each domiciliary care worker who is to provide personal care;

(b)details of how the service user may contact the registered person, or a person nominated to act on his or her behalf, at all times during the period for which personal care is being provided; and

(c)the terms and conditions upon which personal care is arranged.

(2) The registered person shall ensure that the information specified in paragraph (1) is, where appropriate, also provided on request to the service user’s relatives or carers.

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