The Higher-Risk Buildings (Keeping and Provision of Information etc.) (England) Regulations 2024

Information and documents relating to the rights of residents and owners of residential units

3.—(1) The most up to date version of the residents’ engagement strategy(1).

(2) An up to date list of the information and documents that an AP is required to provide to a resident of a residential unit and an owner of a residential unit in accordance with section 89 of the 2022 Act and any regulations made under that section.

(3) Details of the information and documents copies of which a resident or an owner of a residential unit may request in accordance with section 92 of the 2022 Act, including—

(a) a list of information that may be requested,

(b) a list of the documents copies of which may be requested, and

(c) the procedure that the resident or owner must follow when making a request.

(4) Information to explain the AP’s legal duty to provide requested information and requested copies of documents in a form that is accessible(2).

(5) Where information or a copy of a document is requested pursuant to section 92(1) of the 2022 Act but is not provided by the AP, the reason for not providing the information or a copy of the document.

(6) The up to date complaints system procedure established and operated for the higher-risk building by the PAP pursuant to section 93 (complaints procedure operated by PAP) of the 2022 Act, setting out—

(a) the circumstances in which a relevant complaint(3) to the PAP may be made,

(b) the procedure for making a complaint,

(c) what steps the PAP is required to take to resolve any issues raised in a complaint,

(d) how the person making a complaint (“the complainant”) will be kept informed of the steps being taken by or on behalf of the PAP to resolve any issue raised in their complaint, and

(e) what further action the complainant may take if they are not satisfied that the steps taken by the PAP have resolved an issue raised in their complaint.

(7) A summary of the circumstances in which a resident or owner may make a relevant complaint to the regulator and any policy the regulator has published in relation to its complaints procedure established pursuant to section 94 (complaints procedure operated by the regulator) of the 2022 Act.

(1)

See section 91(1) of 2022 Act for the definition of a “residents’ engagement strategy”.

(2)

See requirements under regulation 11 of the Higher-Risk Buildings (Management of Safety Risks) (England) Regulations 2023 (S.I. 2023/907) and section 20 of the Equality Act 2010 (c. 15).

(3)

See section 93 of the 2022 Act for the definition of “relevant complaint”.