The Electricity and Gas (Energy Company Obligation) Order 2018

Installation standards, warranties and consumer protection

18.—(1) A measure meets the requirements of this article if the measure—

(a) is installed in accordance with paragraph (2);

(b) in the case of the installation of a district heating connection—

(i) is a connection to a district heating system registered with the Heat Trust Scheme;

(ii) is subject to arrangements for consumer protection which are equivalent to the requirements under the Heat Trust Scheme; or

(iii) includes the installation of a ground source heat pump at the domestic premises;

(c) in the case of the installation of an electric storage heater, is accompanied by a warranty for at least one year; and

(d) in the case of the installation of a boiler—

(i) in the case of a repair, is accompanied by a warranty for at least one year;

(ii) in any other case, is accompanied by a warranty that meets the requirements set out in Schedule 3.

(2) A measure is installed in accordance with this paragraph if—

(a) in the case of a measure referred to in the Publicly Available Specification, the measure is installed—

(i) in accordance with the Publicly Available Specification; and

(ii) by, or under the responsibility of, a certified installer; or

(b) in the case of a measure not referred to in the Publicly Available Specification, the measure is installed by a person of appropriate skill and experience.

(3) In this article—

“certified installer” means, in relation to a measure, a person who is certified, by a certification body or organisation accredited to EN ISO/IEC 17065:2012(1), as compliant with those parts of the Publicly Available Specification that apply to the measure;

“ground source heat pump” means equipment which generates heat—

(a)

using the heat energy provided by a shared ground loop; or

(b)

by absorbing energy stored in the form of heat in the ground, including water in the ground, or in surface water;

“Heat Trust Scheme” means the scheme operated by Heat Customer Protection Ltd, a company registered in England and Wales with company number 09456667;

“Publicly Available Specification” means Publicly Available Specification 2030:2017(2);

“shared ground loop” means equipment which—

(a)

absorbs energy stored in the form of heat in the ground, including water in the ground, or in surface water; and

(b)

provides heat energy through a hydraulic connection to two or more ground source heat pumps.

(1)

ISBN 9780580784729. This international standard was published by the British Standards Institution on 31st October 2012 and copies can be purchased at www.bsigroup.com or by contacting the British Standards Institution, 389 Chiswick High Road, London W4 4AL. A copy can be inspected by contacting the Energy Company Obligation Team at the Department for Business, Energy and Industrial Strategy, 1 Victoria Street, London SW1H 0ET.

(2)

ISBN 978 0 580 82569 9. This specification for the installation of energy efficiency measures in existing buildings was published by the British Standards Institution on 31st January 2017. See the above footnote for details of copies.