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Public Services Ombudsman Act (Northern Ireland) 2016

Section 6: Power to investigate complaints referred by a listed authority

The NIPSO can also investigate a complaint referred by a listed authority.  Section 6 is also a framework section, setting out the criteria and pointing to where the details on those criteria may be found.  The key criteria are:

  • The complaint made by the person aggrieved to a listed authority

  • The listed authority is not able to resolve the complaint

  • The complaint is about maladministration or injustice consequent on the exercise of professional judgement in health and social care

  • The correct procedure has been followed

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Text created by the Northern Ireland Assembly department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes accompany all Acts of the Northern Ireland Assembly.


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