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Public Services Ombudsman Act (Northern Ireland) 2016

Section 5: Power to investigate complaints made by a person aggrieved

The key investigatory power is the power to investigate a complaint made by a member of the public.  Section 5 is a framework section.  It sets out the key criteria for the exercise of this power and points to the other sections where the details on those criteria may be found.  The key criteria are:

  • The complaint is made by a member of the public

  • The complaint relates to a listed authority

  • The complaint must be about maladministration or injustice consequent on the exercise of professional judgement in health and social care

  • The correct procedure has been followed

The person making the complaint is referred to as the person aggrieved.

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Text created by the Northern Ireland Assembly department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes accompany all Acts of the Northern Ireland Assembly.


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