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Public Services Ombudsman Act (Northern Ireland) 2016

Section 6: Power to investigate complaints referred by a listed authority

The NIPSO can also investigate a complaint referred by a listed authority.  Section 6 is also a framework section, setting out the criteria and pointing to where the details on those criteria may be found.  The key criteria are:

  • The complaint made by the person aggrieved to a listed authority

  • The listed authority is not able to resolve the complaint

  • The complaint is about maladministration or injustice consequent on the exercise of professional judgement in health and social care

  • The correct procedure has been followed

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