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Regulation (EC) No 1371/2007 of the European Parliament and of the CouncilShow full title

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

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  1. Introductory Text

  2. CHAPTER I GENERAL PROVISIONS

    1. Article 1.Subject matter

    2. Article 2.Scope

    3. Article 3.Definitions

  3. CHAPTER II TRANSPORT CONTRACT, INFORMATION AND TICKETS

    1. Article 4.Transport contract

    2. Article 5.Bicycles

    3. Article 6.Exclusion of waiver and stipulation of limits

    4. Article 7.Obligation to provide information concerning discontinuation of services

    5. Article 8.Travel information

    6. Article 9.Availability of tickets, through tickets and reservations

    7. Article 10.Travel information and reservation systems

  4. CHAPTER III LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE

    1. Article 11.Liability for passengers and luggage

    2. Article 12.Insurance

    3. Article 13.Advance payments

    4. Article 14.Contestation of liability

  5. CHAPTER IV DELAYS, MISSED CONNECTIONS AND CANCELLATIONS

    1. Article 15.Liability for delays, missed connections and cancellations

    2. Article 16.Reimbursement and re-routing

    3. Article 17.Compensation of the ticket price

    4. Article 18.Assistance

  6. CHAPTER V DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

    1. Article 19.Right to transport

    2. Article 20.Information to disabled persons and persons with reduced mobility

    3. Article 21.Accessibility

    4. Article 22.Assistance at railway stations

    5. Article 23.Assistance on board

    6. Article 24.Conditions on which assistance is provided

    7. Article 25.Compensation in respect of mobility equipment or other specific equipment

  7. CHAPTER VI SECURITY, COMPLAINTS AND QUALITY OF SERVICE

    1. Article 26.Personal security of passengers

    2. Article 27.Complaints

    3. Article 28.Service quality standards

  8. CHAPTER VII INFORMATION AND ENFORCEMENT

    1. Article 29.Information to passengers about their rights

    2. Article 30.Enforcement

    3. Article 31.Cooperation between enforcement bodies

  9. CHAPTER VIII FINAL PROVISIONS

    1. Article 32.Penalties

    2. Article 33.Annexes

    3. Article 34.Amending provisions

    4. Article 35.Committee procedure

    5. Article 36.Report

    6. Article 37.Entry into force

  10. Signature

    1. ANNEX I

      Extract from Uniform Rules concerning the contract for international carriage of passengers and luggage by rail (CIV)

      1. Appendix A to the Convention Concerning International Carriage by Rail (COTIF) of...

        1. TITLE II CONCLUSION AND PERFORMANCE OF THE CONTRACT OF CARRIAGE

          1. Article 6.Contract of carriage

          2. Article 7.Ticket

          3. Article 8.Payment and refund of the carriage charge

          4. Article 9.Right to be carried. Exclusion from carriage

          5. Article 10.Completion of administrative formalities

          6. Article 11.Cancellation and late running of trains. Missed connections

        2. TITLE III CARRIAGE OF HAND LUGGAGE, ANIMALS, REGISTERED LUGGAGE AND VEHICLES

          1. Chapter I Common provisions

            1. Article 12.Acceptable articles and animals

            2. Article 13.Examination

            3. Article 14.Completion of administrative formalities

          2. Chapter II Hand luggage and animals

            1. Article 15.Supervision

          3. Chapter III Registered luggage

            1. Article 16.Consignment of registered luggage

            2. Article 17.Luggage registration voucher

            3. Article 18.Registration and carriage

            4. Article 19.Payment of charges for the carriage of registered luggage

            5. Article 20.Marking of registered luggage

            6. Article 21.Right to dispose of registered luggage

            7. Article 22.Delivery

          4. Chapter IV Vehicles

            1. Article 23.Conditions of carriage

            2. Article 24.Carriage voucher

            3. Article 25.Applicable law

        3. TITLE IV LIABILITY OF THE CARRIER

          1. Chapter I Liability in case of death of, or personal injury to, passengers

            1. Article 26.Basis of liability

            2. Article 27.Damages in case of death

            3. Article 28.Damages in case of personal injury

            4. Article 29.Compensation for other bodily harm

            5. Article 30.Form and amount of damages in case of death and personal injury

            6. Article 31.Other modes of transport

          2. Chapter II Liability in case of failure to keep to the timetable

            1. Article 32.Liability in case of cancellation, late running of trains or missed connections

          3. Chapter III Liability in respect of hand luggage, animals, registered luggage and vehicles

            1. SECTION 1 Hand luggage and animals

              1. Article 33.Liability

              2. Article 34.Limit of damages in case of loss of or damage to articles

              3. Article 35.Exclusion of liability

            2. SECTION 2 Registered luggage

              1. Article 36.Basis of liability

              2. Article 37.Burden of proof

              3. Article 38.Successive carriers

              4. Article 39.Substitute carrier

              5. Article 40.Presumption of loss

              6. Article 41.Compensation for loss

              7. Article 42.Compensation for damage

              8. Article 43.Compensation for delay in delivery

            3. SECTION 3 Vehicles

              1. Article 44.Compensation for delay

              2. Article 45.Compensation for loss

              3. Article 46.Liability in respect of other articles

              4. Article 47.Applicable law

          4. Chapter IV Common provisions

            1. Article 48.Loss of right to invoke the limits of liability

            2. Article 49.Conversion and interest

            3. Article 50.Liability in case of nuclear incidents

            4. Article 51.Persons for whom the carrier is liable

            5. Article 52.Other actions

        4. TITLE V LIABILITY OF THE PASSENGER

          1. Article 53.Special principles of liability

        5. TITLE VI ASSERTION OF RIGHTS

          1. Article 54.Ascertainment of partial loss or damage

          2. Article 55.Claims

          3. Article 56.Carriers against whom an action may be brought

          4. Article 58.Extinction of right of action in case of death or personal injury

          5. Article 59.Extinction of right of action arising from carriage of luggage

          6. Article 60.Limitation of actions

        6. TITLE VII RELATIONS BETWEEN CARRIERS

          1. Article 61.Apportionment of the carriage charge

          2. Article 62.Right of recourse

          3. Article 63.Procedure for recourse

          4. Article 64.Agreements concerning recourse

    2. ANNEX II

      MINIMUM INFORMATION TO BE PROVIDED BY RAILWAY UNDERTAKINGS AND/OR BY TICKET VENDORS

      1. Part I: Pre-journey information

      2. Part II: Information during the journey

    3. ANNEX III

      MINIMUM SERVICE QUALITY STANDARDS

      1. Information and tickets

      2. Punctuality of services, and general principles to cope with disruptions...

      3. Cancellations of services

      4. Cleanliness of rolling stock and station facilities (air quality in...

      5. Customer satisfaction survey

      6. Complaint handling, refunds and compensation for non-compliance with service quality...

      7. Assistance provided to disabled persons and persons with reduced mobility....

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