Regulation (EC) No 1371/2007 of the European Parliament and of the CouncilShow full title
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Introductory Text
CHAPTER I GENERAL PROVISIONS
Article 1.Subject matter
Article 2.Scope
Article 3.Definitions
CHAPTER II TRANSPORT CONTRACT, INFORMATION AND TICKETS
Article 4.Transport contract
Article 5.Bicycles
Article 6.Exclusion of waiver and stipulation of limits
Article 7.Obligation to provide information concerning discontinuation of services
Article 8.Travel information
Article 9.Availability of tickets, through tickets and reservations
Article 10.Travel information and reservation systems
CHAPTER III LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE
Article 11.Liability for passengers and luggage
Article 12.Insurance
Article 13.Advance payments
Article 14.Contestation of liability
CHAPTER IV DELAYS, MISSED CONNECTIONS AND CANCELLATIONS
Article 15.Liability for delays, missed connections and cancellations
Article 16.Reimbursement and re-routing
Article 17.Compensation of the ticket price
Article 18.Assistance
CHAPTER V DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
Article 19.Right to transport
Article 20.Information to disabled persons and persons with reduced mobility
Article 21.Accessibility
Article 22.Assistance at railway stations
Article 23.Assistance on board
Article 24.Conditions on which assistance is provided
Article 25.Compensation in respect of mobility equipment or other specific equipment
CHAPTER VI SECURITY, COMPLAINTS AND QUALITY OF SERVICE
Article 26.Personal security of passengers
Article 27.Complaints
Article 28.Service quality standards
CHAPTER VII INFORMATION AND ENFORCEMENT
Article 29.Information to passengers about their rights
Article 30.Enforcement
Article 31.Cooperation between enforcement bodies
CHAPTER VIII FINAL PROVISIONS
Article 32.Penalties
Article 33.Annexes
Article 34.Amending provisions
Article 35.Committee procedure
Article 36.Report
Article 37.Entry into force
Signature
ANNEX I
Extract from Uniform Rules concerning the contract for international carriage of passengers and luggage by rail (CIV)
Appendix A to the Convention Concerning International Carriage by Rail (COTIF) of...
TITLE II CONCLUSION AND PERFORMANCE OF THE CONTRACT OF CARRIAGE
Article 6.Contract of carriage
Article 7.Ticket
Article 8.Payment and refund of the carriage charge
Article 9.Right to be carried. Exclusion from carriage
Article 10.Completion of administrative formalities
Article 11.Cancellation and late running of trains. Missed connections
TITLE III CARRIAGE OF HAND LUGGAGE, ANIMALS, REGISTERED LUGGAGE AND VEHICLES
Chapter I Common provisions
Article 12.Acceptable articles and animals
Article 13.Examination
Article 14.Completion of administrative formalities
Chapter II Hand luggage and animals
Article 15.Supervision
Chapter III Registered luggage
Article 16.Consignment of registered luggage
Article 17.Luggage registration voucher
Article 18.Registration and carriage
Article 19.Payment of charges for the carriage of registered luggage
Article 20.Marking of registered luggage
Article 21.Right to dispose of registered luggage
Article 22.Delivery
Chapter IV Vehicles
Article 23.Conditions of carriage
Article 24.Carriage voucher
Article 25.Applicable law
TITLE IV LIABILITY OF THE CARRIER
Chapter I Liability in case of death of, or personal injury to, passengers
Article 26.Basis of liability
Article 27.Damages in case of death
Article 28.Damages in case of personal injury
Article 29.Compensation for other bodily harm
Article 30.Form and amount of damages in case of death and personal injury
Article 31.Other modes of transport
Chapter II Liability in case of failure to keep to the timetable
Article 32.Liability in case of cancellation, late running of trains or missed connections
Chapter III Liability in respect of hand luggage, animals, registered luggage and vehicles
SECTION 1 Hand luggage and animals
Article 33.Liability
Article 34.Limit of damages in case of loss of or damage to articles
Article 35.Exclusion of liability
SECTION 2 Registered luggage
Article 36.Basis of liability
Article 37.Burden of proof
Article 38.Successive carriers
Article 39.Substitute carrier
Article 40.Presumption of loss
Article 41.Compensation for loss
Article 42.Compensation for damage
Article 43.Compensation for delay in delivery
SECTION 3 Vehicles
Article 44.Compensation for delay
Article 45.Compensation for loss
Article 46.Liability in respect of other articles
Article 47.Applicable law
Chapter IV Common provisions
Article 48.Loss of right to invoke the limits of liability
Article 49.Conversion and interest
Article 50.Liability in case of nuclear incidents
Article 51.Persons for whom the carrier is liable
Article 52.Other actions
TITLE V LIABILITY OF THE PASSENGER
Article 53.Special principles of liability
TITLE VI ASSERTION OF RIGHTS
Article 54.Ascertainment of partial loss or damage
Article 55.Claims
Article 56.Carriers against whom an action may be brought
Article 58.Extinction of right of action in case of death or personal injury
Article 59.Extinction of right of action arising from carriage of luggage
Article 60.Limitation of actions
TITLE VII RELATIONS BETWEEN CARRIERS
Article 61.Apportionment of the carriage charge
Article 62.Right of recourse
Article 63.Procedure for recourse
Article 64.Agreements concerning recourse
ANNEX II
MINIMUM INFORMATION TO BE PROVIDED BY RAILWAY UNDERTAKINGS AND/OR BY TICKET VENDORS
Part I: Pre-journey information
Part II: Information during the journey
ANNEX III
MINIMUM SERVICE QUALITY STANDARDS
Information and tickets
Punctuality of services, and general principles to cope with disruptions...
Cancellations of services
Cleanliness of rolling stock and station facilities (air quality in...
Customer satisfaction survey
Complaint handling, refunds and compensation for non-compliance with service quality...
Assistance provided to disabled persons and persons with reduced mobility....