The Social Care Charges (Review of Charging Decisions) (Wales) Regulations 2011

Time limit for the provision of further information or documentation

8.—(1) Subject to paragraph (2), if further information or documentation is reasonably required by the local authority, the requester must provide the local authority with that information or documentation within 15 working days of the date of the request for further information or documentation being made.

(2) Within the period specified in paragraph (1), the requester may ask the local authority, either orally or in writing, for an extension of time to provide the further information or documentation.

(3) Any request for an extension should state the reason why the information or documentation required cannot be provided within the period specified by paragraph (1).

(4) A local authority must grant any reasonable request for an extension.

(5) If an extension is granted by the local authority, the local authority must confirm in a statement sent to the requester that—

(a) the time limit for the provision of further information or documentation has been extended; and

(b) the length of that extension.

(6) In the event that the local authority does not receive the further information or documentation or a request for an extension of time within the time specified in paragraph (1), it may treat the request as if it has been withdrawn.

(7) If paragraph (6) applies, the local authority must send a statement to the requester and any representative stating—

(a) that the local authority are now treating the request as if it has been withdrawn;

(b) that the charge, reimbursement or contribution is now payable;

(c) the amount (if any) that has accrued and not been paid by the requester during the review period; and

(d) if the local authority seeks to recover any accrued amount from the requester, the amount and the date by which the amount must be paid.