Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011

Diwygio Rheoliadau'r Gwasanaeth Iechyd Gwladol (Gwasanaethau Fferyllol) 1992

2.—( 1) Diwygir Rheoliadau'r Gwasanaeth Iechyd Gwladol (Gwasanaethau Fferyllol) 1992(1) fel a ganlyn.

(2) Yn Rhan 4 o Atodlen 2 (Llywodraethu Clinigol a Chwynion), yn lle paragraff 28 (Cwynion) rhodder—

“Complaints and Concerns

(1) A chemist must have in place—

(a) arrangements for the handling and consideration of complaints about any matter connected with the provision of pharmaceutical services which comply with the provisions of paragraph 10A and 10B of Schedule 2 to these Regulations as they apply on 31 March 2005 for the handling and consideration of any complaints—

(i) which were made prior to 1 April 2011; and

(ii) in respect of which the complaints process has not yet been completed, and

(b) arrangements which comply with the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011, for the handling and consideration of any concerns notified on or after 1 April 2011.”.

(3) Yn Rhan 6 o Atodlen 2 (Telerau Gwasanaethu ar gyfer Meddygon sy'n darparu Gwasanaethau Fferyllol)—

(a) yn lle'r pennawd i baragraff 41 (Gweithdrefnau cwynion) rhodder—

• “Complaints and concerns”;

(b) ym mharagraff 41(1)(a) yn lle “paragraph 90” rhodder “paragraphs 89A and 90”;

(c) ym mharagraff 41(2) ar ôl “complaints” mewnosoder “or concerns notified”.

(4) Yn Atodlen 2A (Telerau Gwasanaethu Cyflenwyr Offer)—

(a) ar ôl paragraff 21 (Bwrdd Iechyd Lleol Cartref cyrff corfforaethol) mewnosoder paragraff 21A newydd—

“Concerns notified on or after 1 April 2011

A supplier of appliances must establish and operate arrangements which meet the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 to deal with any concerns notified on or after 1 April 2011.”;

(b) yn lle'r pennawd ar gyfer paragraff 22 (Cwynion), rhodder—

• “Complaints made prior to 1 April 2011”;

(c) yn lle paragraff 22(1) rhodder—

• “A supplier of appliances must establish and operate in accordance with this paragraph a procedure (in this paragraph referred to as a “complaints procedure”) to deal with any complaints made prior to 1 April 2011 by or on behalf of any person to whom the supplier of appliances has provided pharmaceutical services.”.

(1)

O.S. 1992/662.