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Rheoliadau Gweithdrefn Gwynion y Gwasanaethau Cymdeithasol (Cymru) 2005

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Personau a gaiff wneud cwynion

9.—(1Caiff unrhyw berson y mae gan yr awdurdod lleol y pwer neu'r ddyletswydd i ddarparu gwasanaeth ar ei gyfer, neu i sicrhau y darperir gwasanaeth ar ei gyfer, wneud cwyn, pan fyddai'r gwasanaeth, pe darperid ef, yn cael ei ddarparu fel un o swyddogaethau'r gwasanaeth cymdeithasol a phan fo angen unrhyw berson amdano, neu'r angen posibl am wasanaeth o'r fath (ym mha fodd bynnag), wedi dod i sylw'r awdurdod lleol.

(2Caiff person (“cynrychiolydd”) sy'n gweithredu ar ran person a grybwyllir ym mharagraff (1) wneud cwyn mewn unrhyw achos pan fo'r person hwnnw—

(a)yn blentyn; neu

(b)wedi gofyn i'r cynrychiolydd weithredu ar ei ran; neu

(c) heb fod yn abl i wneud y gwyn yn bersonol.

(3Caiff person (“cynrychiolydd”) wneud cwyn mewn cysylltiad â pherson sydd wedi marw.

(4Rhaid i unrhyw gynrychiolydd sy'n gwneud cwyn o dan baragraff (2)(a) neu (c) neu o dan baragraff (3), ym marn yr awdurdod lleol, fod â buddiant neu fod wedi bod â buddiant yn lles y person, a bod yn berson addas i weithredu fel cynrychiolydd.

(5Os bydd yr awdurdod lleol o'r farn, mewn unrhyw achos, nad oes gan unrhyw berson sy'n gwneud cwyn o dan baragraffau (2)(a) neu (c) neu (3) fuddiant digonol yn lles y person neu nad yw'n berson addas i weithredu fel cynrychiolydd, rhaid i'r awdurdod hysbysu'r person yn ysgrifenedig ar unwaith, gan nodi'r rhesymau dros y farn honno.

(6Pan roddir hysbysiad o dan baragraff (5) a phan fo'r person y cyfeirir ato ym mharagraff (1) ac y gwnaed y gwyn mewn cysylltiad ag ef yn fyw, rhaid i'r awdurdod lleol, os yw o'r farn ei bod yn briodol iddo wneud hynny o ystyried beth yw dealltwriaeth y person y cyfeirir ato ym mharagraff (1), ddarparu copi o'r hysbysiad ar gyfer y person hwnnw.

(7Yn y Rheoliadau hyn mae unrhyw gyfeiriad at achwynydd yn cynnwys cyfeiriad at ei gynrychiolydd.

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