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Rheoliadau Gweithdrefn Gwynion y Gwasanaethau Cymdeithasol (Cymru) 2005

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Dehongli

2.  Yn y Rheoliadau hyn —

ystyr “achos disgyblu” (“disciplinary proceedings”) yw unrhyw weithdrefn ar gyfer disgyblu cyflogeion a gaiff eu mabwysiadu gan awdurdod lleol;

ystyr “awdurdod lleol” (“local authority”) yw cyngor sir neu gyngor bwrdeistref sirol;

ystyr “Cynulliad Cenedlaethol” (“National Assembly”) yw Cynulliad Cenedlaethol Cymru;

ystyr “cytundeb partneriaeth” (“partnership agreement”) yw cytundeb rhwng awdurdod lleol ac un o gyrff y GIG a wneir o dan ddarpariaethau adran 31 o Ddeddf Iechyd 1999(1) a Rheoliadau Trefniadau Partneriaeth Cyrff y Gwasanaeth Iechyd Gwladol ac Awdurdodau Lleol (Cymru) 2000(2);

ystyr “defnyddiwr y gwasanaeth” (“service user”) yw unrhyw berson a gaiff wneud cwyn o dan reoliad 9(1);

ystyr “diwrnod gwaith” (“working day”) yw diwrnod nad yw'n ddydd Sadwrn, yn ddydd Sul, yn ddydd Nadolig, yn ddydd San Steffan, yn ddydd Gwener y Groglith, neu'n ddiwrnod sy'n wyl y banc o dan Ddeddf Bancio a Thrafodion Ariannol 1971(3);

ystyr “y Ddeddf” (“the Act”) yw Deddf lechyd a Gofal Cymdeithasol (Iechyd Cymunedol a Safonau 2003(4);

ystyr “gweithdrefn gwynion” (“complaints procedure”) yw'r trefniadau a wneir o dan reoliad 4;

ystyr “gweithdrefn gwynion flaenorol” (“former complaints procedure”) yw'r weithdrefn gwynion o dan adran 7B o Ddeddf Gwasanaethau Cymdeithasol Awdurdodau Lleol 1970(5);

ystyr “plentyn” (“child”) yw person o dan 18 oed;

ystyr “staff” (“staff”) yw unrhyw berson a gyflogir gan awdurdod lleol neu a gymerir ymlaen i ddarparu gwasanaethau i awdurdod lleol;

ystyr “swyddfa briodol” (“appropriate office”) mewn perthynas â sefydliad neu asiantaeth—

(a)

os yw swyddfa wedi'i phennu o dan reoliad 14(3) ar gyfer yr ardal lle y lleolir y sefydliad neu'r asiantaeth, yw y swyddfa honno;

(b)

mewn unrhyw achos arall, yw unrhyw un o swyddfeydd eraill y Cynulliad Cenedlaethol;

ystyr “swyddog cwynion” (“complaints officer”) yw'r person a benodir o dan reoliad 6; ac

ystyr “swyddogaethau gwasanaethau cymdeithasol” (“social services functions”) yw'r rhestr o swyddogaethau a geir yn Atodlen 1 i Ddeddf Gwasanaethau Cymdeithasol Awdurdodau Lleol 1970.

(2)

O.S. 2000/2993 (Cy.193) fel y'i diwygiwyd gan O.S. 2004/1390.

(5)

1970 p.42. Mewnosodwyd adran 7B gan adran 50 o Ddeddf y Gwasanaethau Iechyd Gwladol a Gofal Cymunedol 1990 ac fe'u diwygiwyd gan adran 67(1) a pharagraffau 15(1) a (2) o Ran 2 o Atodlen 5 i Ddeddf Iechyd a Gofal Cymdeithasol 2001.

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