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Rheoliadau Canolfannau Preswyl i Deuluoedd (Cymru) 2003

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20.—(1) Rhaid i'r person cofrestredig sefydlu gweithdrefn (“y weithdrefn gwynion”) ar gyfer ystyried cwynion a wneir i'r person cofrestredig gan drigolyn neu gan berson sy'n gŵeithredu ar ran trigolyn.

(2) Rhaid i'r person cofrestredig sicrhau bod unrhyw gŵ yn a wneir o dan y weithdrefn gŵ ynion yn cael ei hymchwilio'n llawn.

(3) Rhaid i'r person cofrestredig roi copi ysgrifenedig o'r weithdrefn gŵ ynion i unrhyw drigolyn ac i unrhyw berson sy'n gweithredu ar ran trigolyn os gofynnir amdano.

(4) Rhaid i'r copi ysgrifenedig o'r weithdrefn gŵynion gynnwys —

(a)enw a chyfeiriad swyddfa briodol y Cynulliad Cenedlaethol, a

(b)y weithdrefn (os oes un) y mae swyddfa briodol y Cynulliad Cenedlaethol wedi'i hysbysu i'r person cofrestredig ar gyfer gwneud cwynion i swyddfa briodol y Cynulliad Cenedlaethol sy'n ymwneud â chanolfannau preswyl i deuluoedd.

(5) Rhaid i'r person cofrestredig roi gwybod i'r person a wnaeth y gŵ yn am y camau sydd i'w cymryd (os oes rhai), a hynny o fewn 28 diwrnod ar ôl dyddiad gwneud y gŵ yn, neu unrhyw gyfnod byrrach a fydd yn rhesymol o dan yr amgylchiadau.

(6) Rhaid i'r person cofrestredig sicrhau bod cofnod ysgrifenedig yn cael ei wneud o unrhyw gŵyn neu sylw, o'r camau a gymerir mewn ymateb iddynt, ac o ganlyniad yr ymchwiliad.

(7) Rhaid i'r person cofrestredig roi i swyddfa briodol y Cynulliad Cenedlaethol pan ofynnir amdano ddatganiad sy'n cynnwys crynodeb o'r cwynion a wnaed yn ystod y deuddeg mis blaenorol a'r camau a gymerwyd.

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