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The Care Homes (Wales) Regulations 2002

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Service user’s guide

5.—(1) The registered person shall produce a written guide to the care home (in these Regulations referred to as “the service user’s guide” (“yr arweiniad defnyddiwr gwasanaeth”)) which shall include—

(a)a summary of the statement of purpose;

(b)the terms and conditions in respect of accommodation to be provided for service users, including as to the amount and method of payment of fees;

(c)a standard form of contract for the provision of services and facilities by the registered provider to service users;

(d)either a summary of the most recent inspection report or a copy of that report;

(e)a summary of the complaints procedure established under regulation 23;

(f)the address and telephone number of the appropriate office of the National Assembly.

(2) The registered person shall—

(a)provide a copy of the first service user’s guide to the appropriate office of the National Assembly;

(b)provide a copy of the current version of the service user’s guide to each service user when first accommodated in the home; and

(c)subsequent to the provision described in sub-paragraph (b) provide further copies at the request of the service user.

(3) Where a local authority has made arrangements for the provision of accommodation, nursing or personal care to the service user at the care home, the registered person shall supply to the service user a copy of the agreement specifying the arrangements made.

(4) In this regulation “most recent inspection report” includes a report produced prior to the coming into force of these regulations.

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