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34.—(1) Any request or complaint to the manager, Visiting Committee or the Secretary of State relating to a detained person’s detention may be made orally or in writing by or on behalf of the detained person.
(2) A written request or complaint under paragraph (1) may be made in the language of the detained person.
(3) A detained person may make a request or complaint under paragraph (1) in confidence and may place the request or complaint in an envelope with the addressee clearly indicated.
(4) The manager must bring to the attention of the contract monitor a complaint involving allegations by a detained person against any officer as soon as practicable.
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