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20.—(1) For the purposes of regulation 18(8) (descriptions of complaint not required to be recorded) the complaints set out in paragraph (2) are specified.
(2) Those complaints are complaints in the case of which the appropriate authority considers that—
(a)the matter is already the subject of a complaint made by or on behalf of the same complainant;
(b)the complaint discloses neither the name and address of the complainant nor that of any other interested person and it is not reasonably practicable to ascertain such a name or address;
(c)the complaint is vexatious, oppressive or otherwise an abuse of the procedures for dealing with complaints;
(d)the complaint is repetitious; or
(e)the complaint is fanciful.
(3) For the purposes of paragraph (2)(d) a complaint is repetitious if, and only if—
(a)it concerns substantially the same conduct as a previous conduct matter or it is substantially the same as a previous complaint made by or on behalf of the same complainant;
(b)it contains no fresh allegations which significantly affect the account of the conduct complained of;
(c)no fresh evidence, being evidence which was not reasonably available at the time the previous complaint was made, is tendered in support of it; and
(d)as respects the previous complaint or conduct matter, either—
(i)the complaint was locally resolved in accordance the provisions in regulation 27;
(ii)the complaint was handled otherwise than in accordance with these Regulations or no action was taken in relation to it, in accordance with regulations 25 and 26 (disapplication of requirements of these Regulations);
(iii)the Commission gave the appropriate authority a direction under regulation 70 (power to discontinue an investigation);
(iv)the appropriate authority disapplied the requirements of these Regulations in accordance with regulation 26(4)(b);
(v)the complainant gave such notification as is mentioned in regulation 41(1); or
(vi)the requirements of regulation 73(9) or 74(11) (determination by the appropriate authority of what action to take) were complied with.
(4) For the purposes of paragraph (2)(e) a complaint is fanciful if, and only if, no reasonable person could lend any credence to it.
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