The Armed Forces (Service Complaints Ombudsman Investigations) Regulations 2015

Provision of information in application to Ombudsman

3.—(1) This regulation applies if a complainant makes an application to the Ombudsman under section 340H.

(2) If the application asks for an investigation within section 340H(1)(a), it must state—

(a) those aspects which the complainant disagrees with of a decision under regulations made for the purposes of section 340C(2) (decision on the service complaint), of a determination of an appeal brought under regulations made for the purposes of section 340D(1) (appeals), or of a decision for the purposes of regulations made under section 340M(5) (reconsideration of a service complaint);

(b) his or her reasons for disagreeing; and

(c) the redress which the complainant considers would be appropriate.

(3) If the application asks for an investigation within section 340H(1)(b), it must state—

(a) the maladministration (including any undue delay) which the complainant alleges occurred in connection with the handling of the complainant’s service complaint;

(b) any injustice which the complainant considers he or she has or may have suffered as a result of the alleged maladministration; and

(c) the facts by reference to which maladministration within sub-paragraph (a) and any resulting injustice within sub-paragraph (b) are alleged to have occurred.

(4) If the application asks for an investigation within section 340H(1)(c) or (d), it must state—

(a) the undue delay which the complainant alleges occurred in connection with the handling of the complainant’s service complaint or, as the case may be, the relevant service matter;

(b) any injustice which the complainant considers he or she has or may have suffered as a result of the alleged undue delay; and

(c) the facts by reference to which undue delay within sub-paragraph (a) and any resulting injustice within sub-paragraph (b) are alleged to have occurred.

(5) If the application asks for an investigation within section 340H(1)(a) or (b), the complainant must attach to the application a copy of any related decision under regulations made for the purposes of section 340C(2), of any related determination of the appeal brought under regulations made for the purposes of section 340D(1), or of any related decision for the purposes of regulations made under section 340M(5).

(6) The application must state the date on which it is made.

(7) If the application is not made within the period specified in regulation 4(1), it must state the reason why.

(8) The application shall be deemed to have been made on the day on which the application was posted or sent electronically to the Ombudsman.