The Postal Services (Universal Postal Service) Order 2012

Redirection services

1.—(1) One or more services for addressees providing that during a specified reasonable period all postal packets addressed to a named individual that are to be delivered by a universal service provider should be conveyed to a postal address other than that marked on the postal packet (“the redirection address”) within a reasonable period.

(2) This service is not required—

(a) where the redirection address is outside the United Kingdom and—

(i) the postal packet contains registered items or insured items; or

(ii) the postal packet exceeds 100 grams in weight, 240 millimetres in length, 165 millimetres in width or 25 millimetres in thickness;

(b) in relation to postal packets to a particular addressee or from a particular sender or class of sender, where the provision of the service in relation to those postal packets would create a substantial risk of crime;

(c) where the address marked on the postal packet or the redirection address relates to premises in relation to which it is reasonable not to provide the service; or

(d) where the redirection address is a delivery office or a post office.