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The Secure Training Centre Rules 1998
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Grievance procedure
8.—(1) There shall be established and administered at each centre a comprehensive grievance procedure, approved by the Secretary of State, to which each trainee and his parent shall have access.
(2) Every request by a trainee to see the governor or an independent person shall be recorded by the officer to whom it is made and promptly passed on to the governor.
(3) On every day, the governor shall hear any requests to see him that are made under paragraph (2) above.
(4) Where a trainee has asked to see an independent person, the governor shall ensure that that person is told of the request as soon as possible.
(5) A written request or complaint under the grievance procedure established under this rule may be made in confidence.
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