The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

Amendment of the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004.

1.—(1) Schedule 5 (other contractual terms) to the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004(1) is amended as follows.

(2) For paragraph 82 (complaints procedure) substitute—

“Complaints, concerns, comments, feedback

82.   The contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.”.

(3) Omit paragraphs 83, 84 (making of complaints), 85 (period for making complaints), 86 (further requirements for complaints procedures) and 88 (provision of information about complaints).

(4) In paragraph 87 (co-operation with investigations)—

(a) in sub-paragraph (2), after “any Health Board”, insert “or Special Health Board or the Common Services Agency”;

(b) in sub-paragraph (3), for “Health Board” in each place it occurs, substitute “NHS body, local authority or Scottish Public Services Ombudsman”.

(5) In paragraph 94(2)(a) (variation of a contract: general), after “Act” in each place it occurs insert “or the Patient Rights (Scotland) Act 2011”.

(1)

S.S.I. 2004/115.