The Water Services Charges (Billing and Collection) (Scotland) Order 2002

Appeals

11.—(1) A person may appeal to a valuation appeal committee if aggrieved by–

(a) any decision of a local authority that water services charges are payable to them in respect of a dwelling or that that person is a person liable to pay those charges; or

(b) any calculation made by a local authority of an amount which that person is liable to pay to them in respect of water services charges.

(2) No appeal may be made under paragraph (1) above unless–

(a) the aggrieved person serves on the local authority a written notice, stating the matter by which and the grounds on which that person is aggrieved; and

(b) one of the conditions mentioned in paragraph (3) below is fulfilled.

(3) The conditions are that–

(a) the aggrieved person is notified in writing, by the authority on which that person served the notice, that the authority believe the grievance is not well founded, but the person is still aggrieved;

(b) the aggrieved person is notified in writing, by the authority on which that person served the notice, that steps have been taken to deal with the grievance, but the person is still aggrieved;

(c) the period of two months, beginning with the date of service of the aggrieved person’s notice, has ended without that person being notified under sub-paragraph (a) or (b) above.