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The Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014
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Determination of disputes
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1.—(1) This schedule applies where a dispute to which regulation 13 applies has arisen under any provision of these Regulations between a relevant operator and a customer or between relevant operators.
(2) A dispute to which this Schedule applies—
(a)may be referred to the Authority by any party or, with the agreement of any party, by the Council; and
(b)on such reference, shall be determined by order made by the Authority.
(3) In making an order under this Schedule, the Authority shall include in the order the reasons for reaching its decision with respect to a dispute.
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