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Public Services Ombudsman Act (Northern Ireland) 2016
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Model complaints handling procedures
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37.—(1) The Ombudsman may publish model complaints handling procedures for listed authorities.
(2) A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.
(3) The Ombudsman may publish different model CHPs for different purposes.
(4) Before publishing a model CHP the Ombudsman must consult such listed authorities and other persons as the Ombudsman thinks fit.
(5) The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so, subsection (4) applies.
(6) Where a model CHP is revised and re-published, section 38 has effect with the following modifications—
(a)any specification under section 38(1) in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,
(b)any other reference to a model CHP is to the model CHP as revised and re-published,
(c)section 38(2)(b) is omitted.
(7) The Ombudsman may withdraw any model CHP at any time; and any specification under section 38(1) in relation to the model CHP ceases to have effect upon that withdrawal.
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