Commission Regulation (EU) No 821/2010Show full title

Module 1: Enterprises and the information society

1. SUBJECTS AND THEIR CHARACTERISTICS

(a) The subjects to be covered for the reference year 2011, selected from the list in Annex I to Regulation (EC) No 808/2004, are the following:

• ICT systems and their usage in enterprises,

• use of the Internet and other electronic networks by enterprises,

• e-commerce,

• e-business processes and organisational aspects,

• use of ICT by enterprises to exchange information and services with governments and public administrations (e-government),

• use of ICT and its impact on the environment (Green ICT),

• barriers to the use of ICT, the Internet and other electronic networks, e-commerce and e-business processes.

(b) The following enterprise characteristics are to be collected:

ICT systems and their usage in enterprises

Characteristics to be collected for all enterprises:

• computer usage.

Characteristics to be collected for enterprises that use computers:

• (optional) persons employed who use computers at least once a week,

• (optional) use of open-source software: operating systems,

• (optional) use of open-source software: Internet browser software,

• (optional) use of open-source software: office software,

• (optional) use of open-source software: web server software,

• (optional) use of open-source software: ERP (Enterprise resource Planning) or CRM (Customer Relationship Management) applications for business process automation,

• (optional) use of open-source software: other,

• electronic access to personal human resources services,

• use of RFID technologies.

Characteristics to be collected for enterprises that use RFID:

• use of RFID for person identification or access control,

• use of RFID as part of production and service delivery process,

• use of RFID for after-sales product identification.

Use of the Internet and other electronic networks by enterprises

Characteristics to be collected for enterprises that use computers:

• access to the Internet.

Characteristics to be collected for enterprises that have access to the Internet:

• (optional) persons employed who use computers connected to the World Wide Web at least once a week,

• Internet connection: traditional modem or ISDN,

• Internet connection: DSL,

• Internet connection: other fixed Internet connection,

• Internet connection: mobile broadband connection,

• (optional) Internet connection: mobile broadband connection via handset with at least 3G technology,

• (optional) Internet connection: mobile broadband connection via portable computer using modem with at least 3G technology,

• Internet connection: other mobile connection,

• Internet connection: maximum contracted downstream speed of fastest Internet connection in MBit/s; ([0;< 2], [2;< 10], [10;< 30], [30;< 100], [>=100]),

• persons employed that are provided with a portable device accessing the Internet via mobile broadband connection,

• enterprises providing persons employed with a portable device to access the Internet via mobile broadband connection (at least 3G technology),

• use of website.

Characteristics to be collected for enterprises that have a website:

• provision of the following facility: online ordering or reservation or booking facility,

• (optional) provision of the following facility: privacy policy statement, privacy seal or certification of website safety,

• (optional) provision of the following facility: product catalogues or price lists,

• (optional) provision of the following facility: possibility for visitors to customise or design products,

• (optional) provision of the following facility: online order tracking facility,

• (optional) provision of the following facility: personalised content for regular/repeated visitors,

• (optional) provision of the following facility: advertisement of open job positions or online job application.

Use of ICT by enterprises to exchange information and services with governments and public administrations (e-government)

Characteristics to be collected for enterprises that have access to the Internet:

• Internet usage for obtaining information from public authorities’ websites or home pages, in the previous calendar year,

• Internet usage for obtaining forms from public authorities’ websites or home pages, in the previous calendar year,

• Internet usage for returning filled-in forms electronically to public authorities, in the previous calendar year,

• (optional) Internet usage for handling an administrative procedure completely electronically without the need for paperwork, in the previous calendar year,

• limitation of electronic interaction with public authorities: concerns related to data confidentiality and security,

• limitation of electronic interaction with public authorities: electronic procedures too complicated or time consuming,

• limitation of electronic interaction with public authorities: electronic procedures still require exchange of mail or physical presence,

• limitation of electronic interaction with public authorities: lack of awareness on availability of electronic procedures,

• Internet usage for accessing tender documents and specifications in a public electronic procurement system, in the previous calendar year,

• Internet usage for offering goods or services in a national public electronic procurement system (eTendering), in the previous calendar year,

• Internet usage for offering goods or services in a public electronic procurement system (eTendering) in other EU Member States, in the previous calendar year,

• Internet usage for declaration of social contributions for persons employed, in the previous calendar year,

• Internet usage for declaration of corporate tax, in the previous calendar year,

• Internet usage for declaration of Value Added Tax (VAT), in the previous calendar year,

• Internet usage for declaration of customs/excise, in the previous calendar year.

Characteristics to be collected for enterprises that do not offer goods or services in a public electronic procurement system (eTendering) within their own country, in the previous calendar year:

• (optional) reasons for not offering goods or services: enterprise does not sell to the public sector,

• (optional) reasons for not offering goods or services: concerns related to data confidentiality and security,

• (optional) reasons for not offering goods or services: lack of awareness of electronic tendering relevant to the enterprise,

• (optional) reasons for not offering goods or services: other.

E-business processes

Characteristics to be collected for enterprises that use computers:

• use of automated data exchange, defined as the sending and/or receiving of messages via any computer networks in an agreed or standard format which allows their automatic processing without the individual message being typed manually,

• electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the inventory management function,

• electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the accounting function,

• electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the production or services management function,

• electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the distribution management function,

• electronic and automatic sharing of relevant information about purchase orders sent (either electronically or not) with the inventory management function,

• electronic and automatic sharing of relevant information about purchase orders sent (either electronically or not) with the accounting function,

• receiving e-invoices suitable for automatic processing,

• sending e-invoices suitable for automatic processing,

• sending of e-invoices not suitable for automatic processing.

Characteristics to be collected for enterprises that use automated data exchange:

• use of automated data exchange for: sending or receiving product information,

• use of automated data exchange for: sending or receiving transport documents,

• use of automated data exchange for: sending payment instructions to financial institutions,

• use of automated data exchange for: sending or receiving data to/from public authorities.

E-commerce

Characteristics to be collected for enterprises that use computers:

• receiving of orders via websites, in the previous calendar year,

• receiving of orders via EDI-type messages, in the previous calendar year,

• sending of orders via computer networks, in the previous calendar year.

Characteristics to be collected for enterprises that have received orders via websites:

• percentage of total turnover resulting from orders received via websites, in the previous calendar year,

• electronic sales by origin: own country,

• electronic sales by origin: other EU countries,

• electronic sales by origin: rest of the world.

Characteristics to be collected for enterprises that have received orders via EDI-type messages:

• percentage of total turnover resulting from orders received via EDI-type messages (e.g. EDI-type messages, XML, EDIFACT, etc.), in the previous calendar year,

• electronic sales by origin: own country,

• electronic sales by origin: other EU countries,

• electronic sales by origin: rest of the world.

Characteristics to be collected for enterprises that have sent orders via computer networks:

• (optional) e-commerce purchases resulting from orders placed via computer networks, in percentage classes, in the previous calendar year ([0;< 1], [1;< 5], [5;< 10], [10;< 25], [25;< 50], [50;< 75], [75;100]),

• (optional) sending of orders via websites, in the previous calendar year,

• (optional) sending of orders via EDI-type messages, in the previous calendar year,

• electronic purchases by origin: own country,

• electronic purchases by origin: other EU countries,

• electronic purchases by origin: rest of the world.

Use of ICT and its impact on the environment (Green ICT)

Characteristics to be collected for enterprises that use computers:

• (optional) policies designed to reduce the amount of paper used in printing and copying,

• (optional) policies designed to reduce the energy consumption of the enterprise’s ICT equipment,

• (optional) policies for using telephone, web or video conferencing instead of physical travel,

• (optional) use of dedicated IT applications to reduce the energy consumption of business processes,

• (optional) use of IT applications to provide persons employed remote access to the enterprise’s e-mail system, documents and applications.

(c) The following enterprise background characteristics are to be collected or obtained from alternative sources:

Characteristics to be collected for all enterprises:

• main economic activity of the enterprise, in the previous calendar year,

• average number of persons employed, in the previous calendar year,

• (optional) total purchases of goods and services (in value terms, excluding VAT), in the previous calendar year,

• total turnover (in value terms, excluding VAT), in the previous calendar year.

2. COVERAGE

The characteristics specified in heading 1(b) and 1(c) of this Annex are to be collected and obtained for enterprises classified in the following economic activities, for the following enterprise sizes and with the following geographic scope.

(a) Economic activity: enterprises classified in the following categories of NACE Rev. 2:

NACE category	Description
Section C	‘Manufacturing’
Section D, E	‘Electricity, gas and steam, water supply, sewerage and waste management’
Section F	‘Construction’
Section G	‘Wholesale and retail trade; repair of motor vehicles and motorcycles’
Section H	‘Transport and storage’
Section I	‘Accommodation and food service activities’
Section J	‘Information and communication’
(optional) Classes 64.19, 64.92, 66.12 and 66.19 Groups 65.1 and 65.2	‘Financial and insurance activities’
Section L	‘Real estate activities’
Divisions 69-74	‘Professional, scientific and technical activities’
Section N	‘Administrative and support activities’
Group 95.1	‘Repair of computers and communication equipment’

(b) Enterprise size: enterprises with 10 or more persons employed. Enterprises with less than 10 persons employed are to be covered optionally.

(c) Geographic scope: enterprises located in any part of the territory of the Member State.

3. REFERENCE PERIODS

The reference period is the year 2010 for the characteristics referring to the previous calendar year. The reference period is January 2011 for the other characteristics.

4. BREAKDOWNS

For the subjects and their characteristics listed in heading 1(b) of this Annex, the following background characteristics are to be provided.

(a) Economic activity breakdown: according to the following NACE Rev. 2 aggregates:

NACE Rev. 2 aggregation

for possible calculation of national aggregates

10-18

19-23

24-25

26-33

35-39

41-43

45-47

49-53

55

58-63

(optional) 64.19 + 64.92 + 65.1 + 65.2 + 66.12 + 66.19

68

69-74

77-82

26.1-26.4, 26.8, 46.5, 58.2, 61, 62.01, 62.02, 62.03, 62.09, 63.1, 95.1

NACE Rev. 2 aggregation

for possible calculation of European aggregates

10-12

13-15

16-18

26

27-28

29-30

31-33

45

46

47

55-56

58-60

61

62-63

(optional) 64.19 + 64.92

(optional) 65.1 + 65.2

(optional) 66.12 + 66.19

77-78 + 80-82

79

95.1

(b) Size class breakdown: data are to be broken down by the following size classes by number of persons employed.

Size class

• 10 or more persons employed

• 10 to 49 persons employed

• 50 to 249 persons employed

• 250 or more persons employed

Where covered, the following breakdown is to be applied to enterprises with less than 10 persons employed. (The characteristics are to be provided for size classes ‘Less than 5 persons employed’ and ‘5 to 9 persons employed’ optionally.)

Size class

• Less than 10 persons employed

• Less than 5 persons employed (optional)

• 5 to 9 persons employed (optional)

5. PERIODICITY

The data are to be provided once for the year 2011.

6. DEADLINES

(a) The aggregate data referred to in Article 6 of Regulation (EC) No 808/2004, where necessary flagged for confidentiality or unreliability, must be forwarded to Eurostat before 5 October 2011. By that date, the dataset has to be finalised, validated and accepted. The tabulated, computer-readable transmission format must follow the instructions provided by Eurostat.

(b) The metadata referred to in Article 6 of Regulation (EC) No 808/2004 must be forwarded to Eurostat before 31 May 2011. The metadata must follow the report template provided by Eurostat.

(c) The quality report referred to in Article 7(3) of Regulation (EC) No 808/2004 must be forwarded to Eurostat by 5 November 2011. The quality report must follow the report template provided by Eurostat.