Commission Regulation (EC) No 8/2008Show full title

“Appendix 2 to OPS 1.1005/1.1010/1.1015 Training

1.

The CRM training syllabi, together with CRM methodology and terminology, shall be included in the Operations Manual.

2.

Table 1 indicates which elements of CRM shall be included in each type of training.

Table 1
CRM Training:
Note: In Column (d), if relevant aeroplane type specific case based studies are not available, then case based studies relevant to the scale and scope of the operation shall be considered.”
Training Elements	Introductory CRM Course	Operator's CRM Training	Aeroplane Type Specific CRM	Annual Recurrent CRM Training	Senior Cabin Crew Course
(a)	(b)	(c)	(d)	(e)	(f)
General Principles
Human factors in aviation General instructions on CRM principles and objectives	In depth	Not required	Not required	Not required	Overview
Human performance and limitations
From the perspective of the individual cabin crew member [DQC1]
Personality awareness, human error and reliability, attitudes and behaviours, self-assessment	In depth	Not required	Not required	Overview (3 year cycle)	Not required
Stress and stress management
Fatigue and vigilance
Assertiveness
Situation awareness, information acquisition and processing
From the perspective of the whole aeroplane crew
Error prevention and detection	Not required	In-depth	Relevant to the type(s)	Overview (3 year cycle)	Reinforcement (relevant to the Senior cabin crew duties)
Shared situation awareness, information acquisition & processing
Workload management
Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences
Leadership, co-operation, synergy, decision-making, delegation
Individual and team responsibilities, decision making, and actions
Identification and management of the passenger human factors: crowd control, passenger stress, conflict management, medical factors
Specifics related to aeroplane types (narrow/wide bodies, single/multi deck), flight crew and cabin crew composition and number of passengers		Not required	In depth
From the perspective of the operator and the organisation
Company safety culture, SOPs, organisational factors, factors linked to the type of operations	Not required	In depth	Relevant to the type(s)	Overview (3 year cycle)	Reinforcement (relevant to the Senior cabin crew duties)
Effective communication and coordination with other operational personnel and ground services
Participation in cabin safety incident and accident reporting
Case based studies (see note)		Required		Required