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Public Services Ombudsman (Wales) Act 2019
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7Who can complain
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(1)The persons entitled to make a complaint to the Ombudsman under this Part are—
(a)a member of the public (in this Part referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 11 to 16,
(b)a person authorised in writing by the person aggrieved to act on that person’s behalf, or
(c)if the person aggrieved is not capable of authorising such a person (for example because the person aggrieved has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2)“Member of the public” means any person other than a listed authority acting in its capacity as such.
(3)It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to the Ombudsman.
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