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Public Services Ombudsman (Wales) Act 2019
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Public Services Ombudsman (Wales) Act 2019, Section 39 is up to date with all changes known to be in force on or before 15 December 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Section 39:
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(a) (Welsh language text)
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(b) (English language text)
Changes and effects yet to be applied to the whole Act associated Parts and Chapters:
Whole provisions yet to be inserted into this Act (including any effects on those provisions):
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(a) (Welsh language text)
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(b) (English language text)
39Declarations of non-complianceE+W
This section has no associated Explanatory Notes
(1)Where a model CHP is relevant to a listed authority by virtue of a specification under section 38(1), the Ombudsman may declare that the complaints-handling procedure of the authority does not comply with the model CHP.
(2)Where there is no specification under section 38(1) in relation to a listed authority the Ombudsman may declare that the complaints-handling procedure of the authority does not comply with the statement of principles.
(3)The Ombudsman must publish a declaration under subsection (1) or (2) on the Ombudsman's website.
(4)Before publishing a declaration under subsection (3), the Ombudsman must notify the listed authority to which the declaration relates—
(a)that the Ombudsman will make a declaration, including the Ombudsman's reasons for making the declaration;
(b)of any modifications to the complaints-handling procedure that would result in the declaration being withdrawn.
(5)Where a declaration is made under subsection (1) or (2), the listed authority must revise its complaints-handling procedure and submit it to the Ombudsman, having taken account of the reasons given under subsection (4)(a) and any modifications specified in subsection (4)(b), within two months beginning with the day the declaration is published under subsection (3).
(6)The Ombudsman may withdraw a declaration of non-compliance made under subsection (1) or (2) at any time if the Ombudsman thinks fit.
(7)Where the Ombudsman withdraws a declaration under subsection (6)—
(a)the Ombudsman must immediately—
(i)notify the listed authority to which the declaration relates that the declaration has been withdrawn, including the reasons why the declaration has been withdrawn, and
(ii)update the declaration published under subsection (3) to reflect that the declaration has been withdrawn, including the reasons why the declaration has been withdrawn;
(b)the duty in subsection (5) ceases to apply to the listed authority, in so far as the duty arises in relation to the withdrawn declaration, as soon as the Ombudsman withdraws the declaration.
Commencement Information
I1S. 39 in force at 23.7.2019 by S.I. 2019/1096, reg. 2
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