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The Social Housing Ombudsman (Wales) Regulations 2005
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Procedure to be followed in conduct of investigations
7.—(1) If SHOW decides to investigate a complaint, SHOW must:
(a)give the social landlord an opportunity to comment on any allegations contained in the complaint; and
(b)give any other person who is alleged in the complaint to have taken or authorised the action complained of an opportunity to comment on any allegations relating to that person.
(2) An investigation in accordance with these Regulations must be conducted in private.
(3) The procedure for conducting an investigation is to be that which SHOW considers appropriate in the circumstances of the case.
(4) For the purposes of an investigation SHOW may request the social landlord and any person considered able to supply information or produce a document relevant to the investigation to do so.
(5) For the purposes of an investigation SHOW may request:
(a)the attendance and examination of witnesses; and
(b)the production of documents.
(6) Failure to comply with paragraphs (4) and (5) mean SHOW may draw such inferences as SHOW considers appropriate.
(7) SHOW may request any person considered appropriate to provide any facility as may be reasonably required for the purposes of an investigation.
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