The Water Services Charges (Billing and Collection) (Scotland) Order 2012

Appeals

11.—(1) A person may appeal to a valuation appeal committee if aggrieved by—

(a) any decision of a local authority that water services charges are payable to it in respect of a dwelling or that the person is a person liable to pay those charges; or

(b) any calculation made by a local authority of an amount which that person is liable to pay to it in respect of water services charges,

and the committee must make such decision as they think just.

(2) No appeal may be made under paragraph (1) unless—

(a) the aggrieved person serves on the local authority a written notice, stating the matter by which and the grounds on which that person is aggrieved; and

(b) one of the conditions mentioned in paragraph (3) is fulfilled.

(3) The conditions are that—

(a) the aggrieved person is notified in writing, by the authority on which that person served the notice, that the authority believes the grievance is not well founded, but the person is still aggrieved;

(b) the aggrieved person is notified in writing, by the authority on which that person served the notice, that steps have been taken to deal with the grievance, but the person is still aggrieved;

(c) the period of two months, beginning with the date of service of the aggrieved person’s notice, has ended without that person being notified under sub-paragraph (a) or (b).