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Regulation (EU) No 181/2011 of the European Parliament and of the CouncilDangos y teitl llawn
Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 (Text with EEA relevance)
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Changes over time for: Article 11
Changes to legislation:
Regulation (EU) No 181/2011 of the European Parliament and of the Council, Article 11 is up to date with all changes known to be in force on or before 06 February 2026. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Changes and effects yet to be applied to Article 11:
- Art. 3(y) inserted by 2025 c. 24 s. 35(3)
- Art. 16(1A) inserted by 2025 c. 24 s. 35(4)(b)
Newidiadau ac effeithiau heb eu gweithredu eto ar yr eitem ddeddfwriaeth gyfan a’r darpariaethau cysylltiedig.
- Art. 3(y) inserted by 2025 c. 24 s. 35(3)
- Art. 16(1A) inserted by 2025 c. 24 s. 35(4)(b)
Article 11U.K.Accessibility and information
1.In cooperation with organisations representative of disabled persons or persons with reduced mobility, carriers and terminal managing bodies shall, where appropriate through their organisations, establish, or have in place, non-discriminatory access conditions for the transport of disabled persons and persons with reduced mobility.
2.The access conditions provided for in paragraph 1, including the text of [F1the safety requirements established by any applicable law], on which these non-discriminatory access conditions are based, shall be made publicly available by carriers and terminal managing bodies physically or on the Internet, in accessible formats on request, in the same languages as those in which information is generally made available to all passengers. When providing this information particular attention shall be paid to the needs of disabled persons and persons with reduced mobility.
3.Tour operators shall make available the access conditions provided for in paragraph 1 which apply to journeys included in package travel, package holidays and package tours which they organise, sell or offer for sale.
4.The information on access conditions referred to in paragraphs 2 and 3 shall be physically distributed at the request of the passenger.
5.Carriers, travel agents and tour operators shall ensure that all relevant general information concerning the journey and the conditions of carriage is available in appropriate and accessible formats for disabled persons and persons with reduced mobility including, where applicable, online booking and information. The information shall be physically distributed at the request of the passenger.
Textual Amendments
F1Words in Art. 11(2) substituted (31.12.2020) by The Rights of Passengers in Bus and Coach Transport (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/141), regs. 1(1), 4(8); 2020 c. 1, Sch. 5 para. 1(1)
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