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Scottish Public Services Ombudsman Act 2002

Investigations by the Ombudsman

Section 9 – Complaints: who may complain

41.Under subsections (1) and (2) of section 9a complaint may be made to the Ombudsman by the person aggrieved (see definition in subsection 5(4)), or by a person authorised in writing by the person aggrieved. The persons who may be authorised by the person aggrieved include an MSP, a listed authority or a member, officer or member of staff of a listed authority (e.g. a local councillor).

42.The effect of subsection (3)is to enable complaints to be considered by the Ombudsman where a person aggrieved for whatever reason is unable to pursue the complaint themselves.

43.By virtue of subsection (4), the person aggrieved must be (or have been) a resident in the United Kingdom at the time a complaint is made, except in the limited circumstances set out in subsection (5).

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Text created by the Scottish Government to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Acts of the Scottish Parliament except those which result from Budget Bills.

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