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The Commission may issue guidance to the relevant professional organisations or to practitioners as respects how practitioners deal with complaints made to them about—
(a)their professional conduct or the professional services provided by them;
(b)the professional conduct of, or professional services provided by, any of their employees who are practitioners,
and any such guidance may recommend or include recommendations as respects standards for systems by practitioners for dealing with such complaints.
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Text created by the Scottish Government to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Acts of the Scottish Parliament except those which result from Budget Bills.
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