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Tertiary Education and Research (Wales) Act 2022

Section 127: Complaints procedures

394.This section requires the Commission to take such steps as appear to it appropriate to ensure that a tertiary education provider (as defined) has in place a procedure for investigating complaints about an act or omission of the provider, made by persons who are undertaking or have undertaken relevant courses (as defined), and to take reasonable steps to make the procedure known to persons undertaking relevant courses. The Commission might, for example, consider that an appropriate step was the issuing of guidance about complaints procedures, or the imposition of a registration condition or a condition of funding relating to complaints procedures.

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Text created by the Welsh Government department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes accompany all Acts of Senedd Cymru.


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