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Public Services Ombudsman (Wales) Act 2019
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47Who can complain
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(1)The persons entitled to make a complaint to the Ombudsman are—
(a)a member of the public (referred to in this Part as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship as a result of a matter to which this Part applies,
(b)a person authorised in writing by the person aggrieved to act on that person’s behalf, or
(c)if the person aggrieved is not capable of authorising such a person (for example because the person has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2)“Member of the public” does not include a person acting in the capacity of—
(a)a care home provider,
(b)a domiciliary care provider,
(c)an independent palliative care provider, or
(d)a listed authority.
(3)It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint.
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