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Public Services Ombudsman (Wales) Act 2019
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40Submission of complaints-handling procedure: general
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(1)A listed authority must submit its complaints-handling procedure to the Ombudsman if the Ombudsman so directs; and must do so within three months beginning with the day the listed authority receives the Ombudsman’s direction or such other period as the Ombudsman may direct.
(2)The time limits in sections 38(3) and 39(5) are subject to any time limits that apply in a direction given under subsection (1).
(3)When a listed authority has submitted its complaints-handling procedure to the Ombudsman under this Act or otherwise, the authority must provide such additional information in relation to that procedure as the Ombudsman may request; and must do so within such period as the Ombudsman directs.
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