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- Original (As enacted)
This is the original version (as it was originally enacted).
(1)A listed authority must take reasonable steps to provide information to the public about—
(a)the right to make a complaint to the Ombudsman in respect of the authority,
(b)the right of the authority to refer a complaint to the Ombudsman,
(c)the time limits for making and referring complaints to the Ombudsman, and
(d)how to contact the Ombudsman.
(2)In particular, information about the matters specified in subsection (1) must be included in or provided with—
(a)any document published by the listed authority which contains information about—
(i)relevant services provided by the authority to members of the public, or
(ii)the procedures of the authority for dealing with complaints, and
(b)any document issued by the listed authority in responding to a complaint made to it by a person who might be entitled to make the complaint to the Ombudsman.
(3)The Ombudsman may issue guidance to listed authorities with respect to the discharge of their functions under this section.
(4)A listed authority must have regard to guidance given by the Ombudsman under subsection (3).
(5)“Relevant service” has the meaning given in section 7.
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Text created by the government department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Public Acts except Appropriation, Consolidated Fund, Finance and Consolidation Acts.
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