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12.—(1) A provider shall keep a record of the following matters in respect of each service user:–
(a)the service user’s name, address and date of birth;
(b)the name, address and telephone number of the service user’s next of kin or of any person authorised to act on behalf of the service user; and
(c)the date on which the service was first provided to the service user.
(2) A provider shall keep a record of all persons employed in the provision of the service, specifying in each case–
(a)their full name, address, date of birth, qualifications, training and experience;
(b)the date of commencement and, where applicable, the termination of the employment;
(c)positions held in relation to that service;
(d)any registration which the person is required by or under any enactment to hold in order to perform the duties for which the person is employed; and
(e)any disciplinary action which the employer has taken against the person, including the outcome of any such action.
(3) A provider shall keep a record of–
(a)any complaint made by a service user or a representative or relative of a service user or a person employed in the limited registration service about the operation of the service, the outcome of such complaint and the action taken; and
(b)the persons who were employed in the provision of the service each day.
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