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The Bus User Complaints Tribunal Regulations 2002
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- Scottish Statutory Instruments
- 2002 No. 199
- Regulation 6
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Action upon receipt of notice of complaint
6.—(1) Upon receiving a notice of complaint in accordance with regulation 5, the Tribunal shall–
(a)send an acknowledgement of receipt to the complainant;
(b)enter particulars of the complaint in a register maintained by the Tribunal for that purpose; and
(c)send a copy of the notice of complaint to the bus operator.
(2) Upon receiving a copy of the notice of complaint in accordance with paragraph (1)(c), the bus operator shall within 21 days send to the Tribunal a copy of–
(a)the original representations contained in the relevant complaint;
(b)its response to those representations; and
(c)its response to the notice of complaint.
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