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6.—(1) The designated body for the purpose of Article 28(3) of Regulation 181/2011 to which any passenger may submit a complaint about an alleged contravention of Regulation 181/2011 is–
(a)where the alleged contravention is by a terminal managing body, the Department of Regional Development; and
(b)where the alleged contravention is by a travel agent or a tour operator, the Department of Enterprise, Trade and Investment.
(2) A passenger shall send any complaint about an alleged contravention of Regulation 181/2011 by a terminal managing body –
(a)in the first instance to the terminal managing body who is the subject of the complaint; or
(b)if the complaint is not resolved within 3 months of the date it was sent to the terminal managing body to the Department for Regional Development.
(3) A passenger shall send any complaint about an alleged contravention of Regulation 181/2011 by a travel agent or a tour operator –
(a)in the first instance to the travel agent or tour operator who is the subject of the complaint; or
(b)if the complaint is not resolved within 3 months of the date it was sent to the travel agent or tour operator to the Department of Enterprise, Trade and Investment.
(4) A complaint in accordance with paragraphs (2) or (3) shall be in writing.
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